We will do our best to accommodate all of your needs throughout the return process.
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Select: Refund, Exchange, Or Store Creditįeel free to include any additional notes that will assist in the clarification of your case into your return request. Please be prepared to provide the following information via phone or email: You can then call our customer service support team (833) 238-4633 or email and a team member will issue you an RMA number (Return Merchandise Authorization). If the item is being shipped back for a return or exchange, and was purchased as brand new, we will only charge a 10% restocking fee.įirst, please thoroughly review our return policy guidelines to ensure your purchase qualifies for a return. These costs can range from anywhere to $500 to $1,800 per canceled order. The reason a 20% restocking fee is necessary for refurbished returns is due to the loss of high LTL expenses incurred from the initial shipping. The customer is also responsible for all shipping related costs to send the item back for a refund. If you opt for a product refund on an item that was purchased as refurbished we will charge a restocking fee equivalent to 20% of the product price excluding shipping. This will include the option of receiving a product refund, exchanging your product(s) for equal value, or receiving store credit for future purchases. This means that regardless of your reason to return a purchase, we are dedicated to providing an easy and worry free solution. We offer a 30-day guaranteed return policy on the majority of our products. At Cevi Med, we strive for 100% complete customer satisfaction.